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Return Policy

We have a 30-day return policy, which means you have 30 days from your purchased date to request a return.

To be eligible for a return, your item must be in it's original condition that you received it, unused, and in its original sealed packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, you will need to drop off your products to the clinic location at Essence of L Medi Spa, in White Rock, BC or ship them back. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or services.