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Return Policy

All skincare, makeup, and treatments purchases in our online store are final sale. A refund will be considered with photographic proof of an allergic reaction that will need to be filed with the clinic.

Our 30-day return policy will be reviewed on a case by case basis for eligibility.

To be eligible for a return, your item must be in it's original condition, unused, and in its original sealed packaging. Receipt or proof of purchase is required.

To start a return, you can contact us at If your return is accepted, you will need to drop off your products to the clinic location at Essence of L Medi Spa, in White Rock, BC or ship them back. Items sent back to us without first requesting a return will not be accepted.

All shipping costs associated with the return label are at the expense of the customer. 

Damages and issues
Please inspect your order and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or services.